Questions & answers
Thirty questions merchants ask us before they sign and in the first month after go-live, answered by the people who onboard, integrate and support them. Every number below is the one in your contract: 2–5 business days to open an account, settlement in 25 currencies, from 1.4% + €0.20 per transaction, support 24/7.
Getting started
5 questionsStandard onboarding takes 2–5 business days: you send the documents, we run KYC/KYB checks, sign the agreement and open the merchant account. Integration through the hosted payment page or a plugin takes a few hours; a full API integration usually takes 1–2 weeks of your developers' time. Our team is available during the whole process, and the sandbox is open from day one.
Yes. Every merchant gets unlimited access to the sandbox environment with test cards and a full copy of the dashboard, before any contract is signed. There is no setup fee, no monthly minimum in the first 30 days and you pay only for processed transactions.
For a limited company: the certificate of incorporation, a proof of address for the company and for every director and beneficial owner, a bank statement or IBAN confirmation, and the address of the site where you will take payments with its terms and refund policy published. You upload everything in the dashboard and our compliance team reviews it within two business days. If something is missing we ask once, with a list — not a new question every day.
One contract for all payment methods, 150+ currencies with settlement in 25 of them, smart routing across 15+ acquirers that lifts conversion to an average of 88%, and rules-based fraud monitoring with machine-learning scoring in every plan. Add a personal manager available 24/7 on Business and Enterprise and pricing without hidden fees, and you have the short version. The long version is on the services page.
High-risk industries pass an extended compliance review, and a rolling reserve may apply for the first months. Settlement in exotic currencies can take one extra business day, and some local payment methods are added on request rather than switched on by default. We tell you about every condition before you sign — never after.
Payments
5 questionsThe customer pays on your site or app, Target tokenises the card, runs fraud checks and 3-D Secure 2.2, routes the transaction to the acquiring bank most likely to approve it and settles the funds to your account in the currency you choose. Every step is visible in the dashboard within seconds, with a full report and the reason for any decline.
Visa, Mastercard and Maestro cards, Apple Pay and Google Pay out of the box, SEPA Direct Debit for euro accounts and e-wallets. Local methods such as iDEAL, Bancontact, Blik, Przelewy24 and MB Way are added on request, usually within a week, through the same integration. American Express is available on request through partner acquirers in selected regions — see the full list on the online acquiring page.
Customers can pay in 150+ currencies and see prices in their own. You settle in any of 25 currencies — EUR, USD, GBP, CHF, PLN, CZK and AED among them — and can hold several settlement accounts on Business and Enterprise. When the payment currency differs from the settlement currency, conversion is applied at the ECB reference rate plus a 0.5% mark-up, shown per transaction in the statement.
Yes. Subscriptions store the card as a network token and charge each renewal as a merchant-initiated transaction, with no extra 3-D Secure step and automatic card updates when the customer's card expires. Payment links and invoices are created in the dashboard or through the API in seconds and can be sent by e-mail, chat or QR code. Both are included in every plan — details on the recurring payments page.
Refund a payment in full or in part from the dashboard or with one API call; the money reaches the customer's card in 3–5 days depending on the issuing bank. A refund costs €0.10 and the fee of the original transaction is not returned. You can also authorise now and capture later — when the goods ship, for example — and you pay the fee only on the captured amount.
Security
5 questionsTarget is certified PCI DSS Level 1, the highest level, and re-audited by an independent assessor every year. With the hosted page, the widget or a plugin, card data goes from the customer's browser straight into our environment and never touches your servers, so your own compliance is limited to the short SAQ A questionnaire. We provide the attestation of compliance for your bank or auditor on request.
3-D Secure 2.2 sends the issuing bank around a hundred data points about the customer, the device and the order, and in most cases the payment is authenticated without any challenge. Where the issuer allows it, we request exemptions for low-value and low-risk transactions, so the customer sees a challenge only when something looks unusual. Merchants on Target see an average conversion of 88% with 3-D Secure switched on — our 3-D Secure 2 guide explains why.
Every transaction is checked against your rules first, then scored from 0 to 100 by a machine-learning model trained on the whole platform's traffic, with device fingerprinting and velocity limits built in. Low scores are authorised instantly, medium scores are challenged with 3-D Secure or sent to manual review, high scores are declined before they reach the bank. You edit the rules yourself in the dashboard, and fraud monitoring is included in every plan at no extra charge.
You see the case in the dashboard with the reason code and a pre-filled representment pack: delivery confirmation, IP and device match, 3-D Secure proof, communication history. A chargeback costs €15 when the issuer opens the case; if you win the dispute, the €15 comes back. On Business and Enterprise, chargeback alerts warn you within 24 hours of a dispute being raised, so you can refund the customer and avoid both the fee and the count against your ratio.
Card numbers are tokenised the moment they are entered and stored only inside Target's PCI DSS Level 1 environment; you receive a token, never the card number. Personal data is processed in UK and EU data centres only, under GDPR and the UK GDPR, and a data-processing agreement with the list of sub-processors is part of every merchant contract. The details are in our Privacy policy.
Didn't find it?
Ask a person, not a chatbot. Support works 24/7, answers in plain English and, if the question is about your account, replies with the transaction reference — not a ticket number. Business and Enterprise merchants can also call their personal manager directly.
Payouts
5 questionsAcquiring proceeds settle to your account net of fees on a fixed cycle that depends on your plan: T+3 on Start, the next business day on Business and the same day, in several cycles, on Enterprise. The cut-off is 16:00–20:00 CET depending on the plan, and the balance in the dashboard always shows what has already been settled and what is on its way.
In any of 25 settlement currencies — EUR, USD, GBP, CHF, PLN, CZK, AED and more — to a bank account by IBAN, to a card or to an e-wallet. Start supports one settlement account, Business up to five and Enterprise an unlimited number, so you can settle each currency to its own account and avoid conversion altogether.
Yes. Mass payouts go to cards, IBANs, e-wallets and local rails in 40 countries from the same balance and the same API, from €0.25 per payout. Send up to 10,000 payouts in one request or upload a CSV in the dashboard; every line is validated before anything moves, and sanctions screening runs on every recipient. The schedule and limits are on the payouts page.
A rolling reserve is a share of each settlement held back for a fixed period as protection against chargebacks and refunds that arrive after a merchant stops trading. On Target it applies only to high-risk merchants during the first months and is released automatically on schedule; most e-commerce, SaaS and service businesses never see one. The percentage, the period and the release dates are written into your agreement and shown in the dashboard.
First check the calendar: bank settlement follows TARGET2 business days, so a payment captured on Friday after the cut-off on a T+1 plan lands on Tuesday, and a bank holiday in the receiving country adds a day. Settlement in exotic currencies can take one extra business day. If the statement shows the settlement as sent and it still has not arrived, write to support — it works 24/7 and answers with the bank's payment reference, not a ticket number.
Pricing
5 questionsFor European cards: 1.9% + €0.20 per successful transaction on Start with no monthly fee, from 1.4% + €0.20 on Business for €99 a month, and individual interchange++ terms on Enterprise. Cards issued outside the EU cost 1.0% more. Rates depend on the volume, industry and card mix — see the fee tables or ask for an individual offer.
No setup fee on any plan and no monthly fee on Start; Business costs €99 a month from the first full calendar month after go-live. Declined transactions, the sandbox, plugins and support cost nothing. The only other fees are the ones printed on the pricing page: €0.10 per refund, €15 per chargeback, 0.5% on currency conversion and from €0.25 per payout.
Start if you are launching and want no fixed costs. Business pays for itself from roughly €20,000 a month — the 0.5 percentage points you save cover the €99 fee — and adds a personal manager, next-day settlement and chargeback alerts. Enterprise makes sense from about €500,000 a month, or when you need dedicated infrastructure, local acquirers and a 99.99% SLA. You can move between plans from the dashboard at any time; your integration and API keys do not change.
Yes. Above €150,000 a month, send us three months of statements and we will quote below the list rate, usually within one business day. From €500,000 a month you move to Enterprise and interchange++, where a blended rate under 1% on EU consumer cards is the norm rather than the exception.
Conversion is charged at 0.5% over the ECB reference rate, only when the payment currency differs from the settlement currency, and the rate used is shown on every transaction. To avoid it, add a settlement account in the currency your customers pay in — GBP for UK sales, USD for the US — and Target settles each currency to its own account without converting. How it works is explained on the currency conversion page.
Integration
5 questionsNo. The hosted payment page needs only a link from your site, and plugins for Shopify, WooCommerce, Magento, OpenCart, PrestaShop and Tilda install in about twenty minutes: paste your keys, pick the payment methods and you are live. Payment links and invoices work straight from the dashboard with no site at all. A developer is needed only for a custom API integration or the embedded widget.
Three, all built on the same payment object: the hosted payment page (fastest, no PCI scope on your side), the embedded widget that keeps the customer on your page, and the REST API with signed webhooks for full control of the checkout. Official SDKs cover JavaScript, Node.js, Python, PHP, Java and Kotlin/Swift for mobile. Everything is documented on the developers page, with samples you can run against the sandbox today.
Sandbox keys are issued the moment you sign up in the dashboard, before any contract. The sandbox behaves exactly like production and comes with test cards for every scenario — success, decline, frictionless and challenge 3-D Secure flows, partial refunds and chargebacks. When you are ready, swap sk_test_ for sk_live_; the code you wrote does not change. Card numbers and flows are listed in the sandbox section.
Register an HTTPS endpoint and Target sends a signed JSON event for every change: payment.succeeded, payment.failed, refund.created, chargeback.opened, subscription.renewed and more. Verify the signature, mark the order paid on payment.succeeded and never rely on the browser redirect alone — customers close tabs and networks drop. If your endpoint does not answer, we retry with exponential back-off for 72 hours, and any event can be replayed from the dashboard.
Yes. Card tokens are transferred directly between PCI DSS Level 1 providers in an encrypted migration — the data never passes through you — and subscriptions continue without asking customers to enter their cards again. The transfer takes two to four weeks depending on how quickly your current provider exports, and we run it in parallel with your integration so there is no gap in billing. Ask your manager to start it during onboarding.