Let’s talk
One address reaches sales, support and compliance: write to us and we route the message ourselves. Every enquiry gets a reply from a named person within one business day — usually the same afternoon. If it is urgent and you are already a merchant, the chat in your dashboard is open 24/7.
Mon–Fri 9:00–18:00 GMT for sales and general enquiries · merchant support chat 24/7
Offices
Three offices, one team. Sales, contracts and compliance sit in London; engineering and the 24/7 support desk in Riga; risk and partner relations in Limassol. Visitors are welcome at all three — book a slot first so the right person is at the desk, and bring photo ID for the building reception.
Tell us what you are building
Pick a topic so the message lands on the right desk. Sales replies with an individual rate card within one business day; support answers merchants around the clock; partnership and press requests go straight to the people who run them. Already a merchant? Add your merchant ID to the message and we will open the account before we answer.
Already a merchant? Start here
Merchant support is staffed in Riga around the clock, every day of the year, by people who can see your transactions. Three channels, one queue: whichever you pick, the same team answers, and every ticket keeps its number when it moves between them.
24/7 chat in the dashboard
Open the chat from any screen of the merchant dashboard. The engineer sees the transaction you are looking at, so there is nothing to copy across. First response in under 2 minutes, day or night.
Merchant dashboardE-mail to support
Write to support@target.co.uk for anything that needs an attachment or an audit trail: chargeback evidence, settlement questions, KYC documents, refund exports. Quote your merchant ID in the subject line and you get an answer within 4 hours, 24/7.
Write to supportTelegram for merchants
Every Business and Enterprise account gets a private Telegram group with its personal manager and an on-call engineer. Ask your manager to open it during onboarding — it is the fastest way to reach a person who knows your setup.
Compare plans- Dashboard chat
- Under 2 minutes to a first reply, 24/7
- E-mail to support
- Under 4 hours, 24/7; chargeback evidence within 24 hours
- Payment incidents
- Engineer on the case within 15 minutes; status updates every 30 minutes until resolved
- Sales and partnership
- One business day, with a rate card or partner agreement attached
- Press
- Same working day
Media enquiries
Journalists and analysts write to the press desk directly: company facts and figures, comment on payments regulation, interviews with the founders, logos and product screenshots in vector formats. We answer the same working day and never comment on individual merchants or their transactions.
- Founded
- 2019, London
- Rebranded
- 2022, as Target
- Offices
- London · Riga · Limassol
- Clients
- 150+ active merchants
- Partners
- 15+ banks and PSPs
- Security
- PCI DSS Level 1
Prefer a call?
Twenty minutes on a screen share with a payments engineer: your checkout, your card mix, your questions. No slides, no script — pick “Sales” in the form and name a time.